lampu4d Privacy Policy
This page describes what data we collect when you use lampu4d and how we keep that information protected. Our privacy practices align with standard data-protection principles: we collect only what is necessary for account operations and compliance, store data securely, and do not share it with third parties except where required by law or essential to deliver our service. We are transparent about our practices and respect your rights regarding your personal information.
Our service operates across multiple jurisdictions within Southeast Asia, with a focus on Indonesia and neighbouring regions. Your data may be stored on servers located outside your jurisdiction; we take standard security measures to protect information in transit and at rest. This policy applies to all users of lampu4d, whether you access via our mobile app, web browser, or any other platform.
We collect data in three categories: account information (registration details, identity documents, payment methods), activity data (game entries, bets, transaction history), and technical data (device type, browser, IP address, session logs). Each category serves a distinct purpose—account verification, fraud prevention, service improvement—and is retained only as long as necessary.
What Data We Collect on lampu4d
Account information is collected when you register. We require your email, phone number, full name (for identity verification), date of birth, and address. These details are mandatory for account creation and compliance with anti-money-laundering regulations. We do not ask for sensitive personal data (religion, health, political affiliation) unless specifically required by local law.
Before your first withdrawal on lampu4d, we require Know Your Customer (KYC) verification. You submit a valid Indonesian ID (KTP), proof of residence (utility bill or bank statement), and confirmation of your payment method ownership. We scan and store these documents securely; they are not shared with third parties without your consent or legal mandate. We retain KYC documents for the duration of your account plus a retention period required by local regulation (typically three to seven years).
Activity data includes every transaction on lampu4d: deposits, withdrawals, game entries, wins, losses, and balance changes. Timestamps and entry details are recorded for each transaction. We retain this data indefinitely to support dispute resolution, fraud investigation, and regulatory reporting. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang can request their full transaction history at any time by contacting support.
Technical data includes your device type (Android, iOS, Windows, macOS), browser type, IP address, and session logs. We collect this to diagnose technical issues, prevent fraud, and optimize platform performance. We do not track your behaviour outside lampu4d (no third-party cookies or cross-site analytics). We retain technical logs for up to 90 days; older logs are deleted unless needed for ongoing investigation.
- Account information
- Email, phone, name, address, date of birth; retained for account duration plus legal retention period.
- KYC documents
- ID scan, proof of residence, payment method proof; stored securely and retained per regulatory requirements.
- Activity data
- Transactions, game entries, balance history; retained indefinitely for dispute resolution and compliance.
- Technical data
- Device type, IP address, session logs; retained for 90 days or longer if investigation is ongoing.
How We Use Your Data on lampu4d
We use account information to create and manage your account, verify your identity, process deposits and withdrawals, and comply with anti-money-laundering law. We do not sell your data to advertisers or use it for marketing purposes beyond service notifications (withdrawal confirmation, login alerts, maintenance notices).
Activity data is used to detect fraudulent transactions, prevent account takeover, resolve disputes about game outcomes, and produce regulatory reports required by local authorities. If we suspect fraud—unusual withdrawal patterns, multiple failed login attempts, deposits from suspicious sources—we may freeze your account temporarily and contact you for clarification.
Technical data helps us identify and fix platform bugs, monitor server performance, and detect Distributed Denial of Service (DDoS) attacks. We do not use technical data to build user profiles or predict behaviour. We do not retain session logs longer than necessary for these operational purposes.
On lampu4d, your data is protected by industry-standard encryption and access controls. Only authorized staff can view personal information, and only for legitimate operational purposes.
Data Sharing and Third-Party Processors
We do not sell or share your data with advertisers, data brokers, or marketing companies. We share data with third parties only in these scenarios:
- Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment method details and transaction confirmation only to process deposits and withdrawals.
- Identity-verification providers may receive your ID and proof of residence to confirm authenticity; they do not retain this data longer than the verification process requires.
- Game providers (NetEnt, Pragmatic Play) receive pseudonymized bet data (entry amount, game result, timestamp) to calculate payouts; they do not receive your name or contact details.
- Legal authorities can compel us to disclose your data if required by court order or local law. We will notify you of such requests unless legally prohibited.
Our servers may be located outside your jurisdiction. Data transferred across borders is encrypted in transit. We do not transfer data to countries known for weak data-protection laws; our hosting partners maintain security standards equivalent to or exceeding Indonesian data-protection requirements.
Your Rights and Data Access on lampu4d
You have the right to access all data we hold about you. Contact our support team (email or live chat, 09:00–17:00 Indonesia time, Monday–Friday) and request a data export. We will provide your account details, transaction history, and technical logs within 10 business days at no charge.
You have the right to correct inaccurate information. If your registered address or name is wrong, update it in your account settings or contact support. You have the right to request deletion of your data after account closure, subject to legal retention requirements. We cannot delete transaction records or KYC documents required by anti-money-laundering law, but we will delete optional data (browsing history, session logs) within 30 days of your request.
You have the right to withdraw consent for non-essential data collection. We will honor requests to opt out of technical logging (session analytics), but this may limit our ability to diagnose technical issues or prevent fraud. Service notifications (login alerts, withdrawal confirmation) cannot be disabled because they are essential to account security.
Cookies and Tracking
Our lampu4d website and mobile app use cookies and local storage to remember your login session, language preference, and account settings. These are functional cookies required for the service to operate; you cannot disable them without losing account access. We do not use tracking cookies or third-party analytics that follow you across the internet.
Our mobile app does not request permission to access your contacts, camera, or location unless you explicitly enable such features. We collect device type and OS version only to optimize app performance; we do not use this data for tracking.
Data Security and Retention
We encrypt all data in transit using TLS 1.2 or higher. Data at rest (stored on our servers) is encrypted using AES-256. Access to personal data is restricted to authorized staff on a need-to-know basis. We conduct annual security audits and maintain incident-response procedures.
If we discover a security breach affecting your data, we will notify you within 72 hours and provide details about what data was accessed, what measures we took to contain it, and what steps you should take. We do not publicly disclose breach information without your consent unless legally required.
Data retention periods are: account information (for duration of account plus 7 years), KYC documents (7 years post-closure), activity records (indefinite), technical logs (90 days). We delete all data after the retention period expires unless you request earlier deletion (subject to legal holds).
Contact and Policy Changes
If you have questions about our privacy practices, contact support at the email address listed on our contact page or via live chat during business hours. We respond to privacy inquiries within 5 business days. For data access requests or deletion requests, use the same channels and specify "Data Access Request" or "Data Deletion Request" in the subject line.
We may update this privacy policy to reflect changes in our practices or local law. Material changes will be announced via email to registered account holders at least 30 days before taking effect. Continued use of lampu4d after the change date indicates your acceptance of the updated policy.